Shipping Policy

Last Updated: July 21, 2026

At RideAlong, we are committed to providing a smooth and reliable shopping experience for you and your furry companions. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information (if available).

Please note that orders are not processed or shipped on weekends or holidays.

2. Shipping Times

Estimated delivery times may vary depending on your location and shipping provider.

Typical delivery times:

• United States: 7–15 business days
• Canada: 7–15 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather conditions, holidays, or other circumstances outside of RideAlong's control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and available shipping options.

From time to time, RideAlong may offer free shipping promotions or special delivery offers.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow 24–72 hours for tracking information to update after your package has been shipped.

If your tracking information has not updated after several days, please contact our support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is shipped to an incorrect address due to customer-provided information, RideAlong is not responsible for lost, delayed, or misdelivered packages.

If you notice an error with your shipping address, please contact us as soon as possible. We will do our best to assist before the order is shipped.

6. Lost, Damaged, or Delayed Packages

RideAlong is not responsible for delays caused by shipping carriers, customs, or events outside of our control.

If your package arrives damaged, please contact us within 7 days of delivery with photos and details of the issue so we can review the situation and assist you.

7. Customs, Duties, and Taxes

For international orders, customers may be responsible for any customs fees, import duties, or taxes required by their country.

RideAlong is not responsible for delays caused by customs inspections or fees imposed by local authorities.

8. Split Shipments

In some cases, orders may arrive in multiple packages due to product availability, warehouse locations, or shipping logistics. You will receive tracking information for each shipment when available.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us:

RideAlong
Email: ridealongstore@yahoo.com
Website: https://ridealong-store.myshopify.com/

Thank you for choosing RideAlong — making every journey safer and more comfortable for you and your pets.